Boardroom Recordings – February 12, 2026

Timestamps

0:26 - Wins

8:34 - Sending voice messages to welcome them to the clinic

13:31 - getting pushback from staff about inputting transcripts re: client consent and confidentiality

24:59 - How to structure a bonus and link it to KPIs.

35:59 - How to run ads on recruitment

49:21 - Training the team to hand over from a senior to new physio.

58:31 - Client retention

1:09:52 - Follow up on training the team to hand over from a senior to new physio.

Resources