Boardroom Recording – March 12, 2026

Timestamps
1:56 - Wins
6:32 - Best target audience for checkin SMS
12:33 - How soon is too soon to hire
18:06 - What is the expected KPI on reactivation
31:30 - Handling difficult FOS
48:51 - Fastest way to get a VA
51:46 - How to deal with a staff who is trying to  build their ‘personal brand’ at our practice
55:49 - What is the next best step for management structure, should I get a VA?
59:46 - Do you give VA all access to your data?
1:02:39 - How to handle negative feedback from patients?