Weekly Accelerate Call – November 20, 2025 (Above 500k Room)

Timestamps

00:25 - Current challenges

01:40 - Christmas voucher campaign

06:48 - Sarah's & Adam's insights RE vouchers

09:11 - Key takeaways about vouchers

11:39 - Written warning letter

15:25 - KPI structure & principles

20:55 - Human behaviour insight

25:15 - Team fit & hiring mindset

29:49 - KPIs vs. KPAs vs. Milestones

33:48 - Traffic light reporting

35:25 - Filling white space (Two critical buckets)

Resources