Start to implement the ‘One Minute Manager’ to give you a whole lot more control over your front of staff and practitioners daily activities.
Change your management style to support and inspire your team.
Outline clearly in their job descriptions what it looks like to carry out a task and key responsibility successfully and vice versa.
Reinforce how they will be managed daily so it is not a shock when you do pull them up.
Stop chasing your staff up on tasks all the time and arrange follow through and check in times so they are reporting to you.
Block out an observation time in your diary weekly to note how your front of staff and practitioners are working together.
Assess and report to individual staff members on the spot: What they should of done, what you saw happen, what should of happened and highlight the difference between the two actions.
Provide action steps to staff members and role play how it should look.
Give them a task to do and accountability steps with clear instructions on when to do it, how to do it and what to do and when to let you know it is done.