How to Give Feedback to a Team Member Module 2

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In This Training You’ll Learn

How to scale up and leverage your team so your practice will no longer be dependent on you.

Use a tactical approach to give feedback and prevent things from going off track to on track in future.

Comfortably and easily give feedback to your staff members to achieve amazing results fast and with complete control.

Remove emotion when giving feedback and deliver it without offending a team member in a safe environment.

Worksheets
The Feedback Formula Script for Giving Feedback
TOOL KIT
The New Patient Retention Audit TM
The Initial Consult Audit
The Phone Transition Audit
Personal Performance Transformer TM
ACTIONS AFTER TRAINING
  • Watch the training
  • Download the Feedback Formula meeting script worksheet.
  • Use the Feedback Formula meeting script for every meeting that you run with your team.
  • Download and start using Tristan’s toolkit to start giving objective feedback:
  • Initial Consult Audit
  • Phone Consult Audit
  • Transition Consult Audit
  • Self Accountability Worksheet
  • Detail ‘The Why’ i.e. why it is important to do X so people take action – positive and negative Y stack so you give contextual understanding.
  • Outline ‘The What’ – List off the actions to achieve ‘The Why’
  • Reinforce ‘The How’- What does ‘The What’ look like. Provide an example or role play what it looks like (make it visual and demonstrate it audibly).
  • Dedicate time in your calendar twice per week for observation sessions to see how your team are performing and list what actions need to be taken to improve processes.
  • Organise and diarise a follow up meeting to review their progress and for them to provide proof of it being actioned.